Process management involves identifying, mapping, analysing and then continuously improving both your client-facing and core business processes. For legal and other professional firms, ensuring that their most valuable and expensive professional resources are working in a streamlined way that directs their time to the highest value activity is becoming a critical success factor. By coupling process improvement with project / engagement management and sourcing best practice, firms can truly transform performance.
The Kingsmead Square Business Management Model gives Process its rightful prominent position, having been routinely undervalued and misunderstood by professionals. Our team have an exceptional insight in the emerging area of adapting tools used widely elsewhere – including Lean Six Sigma, Project Management and Sourcing – to professional services. Many of the members of our Retained Advisory team are amongst the pioneers of process and client service innovation in the UK legal market - we are very proud to have assembled that body of expertise in one place. Chris’s 2012 book The Legal Process Improvement Toolkit will not be the last word on that subject, but it was one of the first!
Our Retained Advisory team includes extensive experience in:
- Process Improvement
- Programme Management
- Client Service Innovation
- Outsourcing Strategy
- Client to Cash Process